Terms & Conditions

These Terms & Conditions apply to all bookings made with Cymru Castles. By making a booking, you agree to the terms set out below.

Booking & Payment

• Full payment is required at the time of booking to confirm your hire.
• Payment can be made by card or BACS.
• A booking is confirmed once payment has been received.

Delivery & Collection

• Delivery times are confirmed the day before your event.
• We normally begin deliveries from around 9:00am.
• Collections usually start from around 5:30pm–6:00pm unless agreed otherwise.
• Hot tub hire timings are detailed on the Hot Tub Hire page.

Cancellations

• More than 8 weeks before event: 25% charge
• Within 8 weeks: 35% charge
• Within 6 weeks: 50% charge
• Within 4 weeks: 75% charge
• Within 2 weeks: 100% charge

Cancellations due to weather are not accepted. We will, where possible, offer a change of date.

Equipment

• All equipment remains the property of the company.
• Sizes quoted are approximate.
• We reserve the right to substitute equipment of similar type and value if required.

Liability

• The company accepts no responsibility for injury or loss of personal property.
• The client is responsible for any loss or damage to hired equipment.

If you have any questions regarding these terms, please contact us on 07967 955 773.