Terms & Conditions

100% to be paid now to confirm the booking.
Pay by either card or bacs over the phone.

If there was an issue regarding weather other issues not allowing your event please can you give us 24-hours and also on our side we will keep in contact with you if it is weather-related that may cause issues. We are more than happy to move dates and try accommodate you as much as we can but we are unable to provide you a refund as you have booked a specific item for the specific date if there is anything you are not happy within this statement please call or email to discuss further.

The following information is important! We will be unable to set up your equipment if you do not comply with the following requirements.

Please ensure that the access area is clear with nothing in the way as well do not have time to clear this ourselves. MOST ITEMS REQUIRE A MINIMUM OF 3 FT WIDTH CLEARANCE ALL THE WAY TO SET UP AREA, TAKING INTO CONSIDERATION DRAINPIPE, STEPS AND TIGHT CORNERS. IF YOU ARE UNSURE ABOUT ANYTHING THEN PLEASE CALL US AND TRY TO SEND A PHOTO AS THIS HELPS US UNDERSTAND WHAT TO EXPECT ON DELIVERY. DAY AS MOST ITEMS WEIGH OVER 120 KILOS.
Please ensure the designated area for the hire item (s) is:
Free of dog and animal mess as a charge may apply.
Please ensure the item you have picked and paid for will fit in your garden without issue and anything in close proximity as all measurements are clearly displayed on individual items pages. If it does not fit safely you will for fit the cost of the hire and delivery as it is not our fault but yours.
Please note we will not put up ANY inflatable where it can not be stacked down. If you have astro turf then be aware that we will require staking through it if outdoors.
Please adhere to all health and safety and proper usage requirements given to you.

Cancellations:

1.1 Any cancelled order is subject to the following cancellation charges:

Prior to 8 weeks to event 25% of order value
Within 8 weeks prior to event 35% of order value
Within 6 weeks prior to event 50% of order value
Within 4 weeks prior to event 75% of order value
Within 2 weeks prior to event 100% of order value

1.2 The Company can cancel up to 7 days prior to the provision of the service. The Company will however attempt to provide the Client with an alternative provider.

1.3 Under no circumstances will the Company accept cancellation due to weather conditions. A full fee will be chargeable should the Client wish to cancel due to weather conditions.

Equipment:

2.1 The company reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment.

2.2 All sizes quoted are approximate

2.3 All goods remain the property of the company at all times.

2.4 The company reserve the right to amend or alter any product specifications without prior notice.

2.5 The company reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment.

2.6 All sizes quoted are approximate

Site Location, Facilities & Conduct:

3.1 Hired equipment will be set up in one location only as agreed on arrival and will not be moved once unloaded.

3.2 The company reserve the right to refuse delivery if the venue or site is deemed to be unsuitable by our delivery personnel or if the client has failed to notify the company of any delivery obstructions such as stairs or excessive loading distances from our vehicle to the installation site. In such a case no refund will be given and the full hire fee will be due.

3.3 The client is responsible for ensuring that suitable security and crowd control measures are in place prior to start of event.

3.4 The company reserves the right to cease operation and remove hired equipment from site if at any time a representative of the company feels that guests or clients conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases no refund will be given and full contracted fees will be due to the company.

3.5 Hired equipment will be set up in one location only as agreed on arrival and will not be moved once unloaded.

3.6 The client is responsible for ensuring that suitable security and crowd control measures are in place prior to start of event.

3.7 The company reserves the right to cease operation and remove hired equipment from site if at any time a representative of the company feels that guests or clients conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases no refund will be given and full contracted fees will be due to the company.

Liability & Insurance:

4.1 The company’s liability insurance covers use of the equipment only whilst booked on supervised hire (supervised by a representative of the company).

4.2 The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire.

4.3 The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment.

4.4 Any equipment booked on 'dry hire' is not covered by the company’s insurance policy and the client is responsible for suitable insurance cover.

If you are unsure or are not happy with our terms and conditions then please call our office on 01559 318113